What We Collect and Why It Matters
When you create an account, we collect your name, contact details, and the credentials you set. Every time you fund your account through bKash, Nagad or Rocket, a transaction record is created — this includes the wallet number you used, the amount sent, and the timestamp
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of the transfer. We hold this to verify your deposit, process any withdrawal request you raise, and keep a clean audit trail on your account. We also collect device and browser signals — the type of handset you use, your IP address, and session duration —
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primarily to detect unusual login attempts and to keep your account secure. If you contact our support team, the conversation record is stored alongside your account file. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and
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Rocket is limited strictly to what those processors need to complete your transaction. Retention periods follow our internal policy and apply under the jurisdiction where your account is registered; local law and eligible regions govern how long we are required or permitted to hold specific data
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types. If you want a copy of what we hold, or if you want to request deletion, the process is described in the contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.